520 E. Kendall Drive, Suite C - Yorkville, IL 60560
Congratulations on the arrival of your new baby! While this should be a joyful time, it can also be intimidating to care for a baby. You may be filled with first-time worries and wonders, and babies do in fact have health issues that are different from older children or adults. Thankfully, many of these issues are quite innocent, and you will gain confidence quickly in your new role as a parent. The pediatricians and staff of Whole Child Pediatrics want to guide you in this journey.
Schedule your baby's first appointment
When your baby is born, call 630-385-2360 for your first appointment
Calls During Office Hours
All patients are encouraged to call with any questions. The office staff is trained to answer most non-clinical questions, including billing inquiries. For medical related questions or problems, the staff is not able to give any advice over the phone.
If you have a medical related inquiry regarding your child, we’d ask to give us a call at (630) 385-2360 and leave a message with the staff. Your provider, the provider on-call or the nurse will return your call.
Please keep in mind when leaving messages during office hours that our priority is with the patients that are in the office. Thus, your call will be returned once a medical caregiver finishes seeing our priority patients in the office.
After Office Hours Calls
If your child or teenager becomes acutely ill after office hours and you cannot wait until the next morning, the “on-call” provider will speak to you or return your call. Our phones are not answered after hours by an answering service, they go directly to the “on-call” provider.
The “on-call” provider will determine whether they can handle the situation by phone and see you in the office the next morning or whether it will be necessary to have your child seen in the emergency room.